If you are unable to upgrade your ZEE5 subscription plan, facing payment failures, UPI option not showing, discount not applying, or upgrade button not working, this guide will help you fix the issue. These methods can be used on iPhone, Android phones, laptops, browsers, and the ZEE5 website. Many users are upgrading their subscriptions to watch FIFA World Cup 2026, and temporary upgrade issues can occur due to payment, account, or device-related problems.
Why ZEE5 Plan Upgrade Fails
ZEE5 subscription upgrades may fail because of incorrect date and time settings, wrong country or region settings, VPN usage, active auto-renewal subscriptions, payment gateway problems, outdated app versions, browser cache issues, or temporary ZEE5 server problems.
How to Watch FIFA World Cup 2026 Live on Any Smart TV
Method 1: Check Date, Time and Country Settings
Open your device Settings.
Open Date & Time.
Enable Automatic Date & Time.
Enable Automatic Time Zone.
Verify that the correct Country/Region is selected.
Restart the device.
Open ZEE5 and try upgrading again.
Method 2: Disable VPN
Open your VPN application.
Disconnect the VPN.
Completely close the VPN app.
Open ZEE5 again.
Try upgrading your subscription.
VPN connections may prevent payment gateways or subscription services from working properly.
Method 3: If Upgrade Is Not Working on iPhone, Try Android
If the ZEE5 plan upgrade is not working on your iPhone, sign in to the same ZEE5 account on an Android phone and try upgrading from there.
Install the ZEE5 app on an Android phone.
Sign in using the same ZEE5 account.
Open Profile and go to Manage Subscription.
Select the plan you want to upgrade to.
Complete the payment process.
Many users have reported that the upgrade works successfully on Android even when it fails on iPhone.
Method 4: Pause or Cancel UPI AutoPay for the Existing Plan
An active UPI AutoPay mandate may sometimes prevent a plan upgrade.
Open your UPI app.
Open AutoPay, Mandates, or Subscriptions.
Locate the ZEE5 payment mandate.
Pause or cancel the mandate if required.
Return to the ZEE5 app.
Try upgrading the plan again.
Method 5: Upgrade Through App Store or Google Play Store Subscription Settings
Sometimes the upgrade option works through the subscription manager instead of the ZEE5 app.
For iPhone:
Open Settings.
Tap your Apple ID.
Open Subscriptions.
Select ZEE5.
Check available plans and upgrade options.
For Android:
Open Google Play Store.
Tap your profile picture.
Open Payments & Subscriptions.
Open Subscriptions.
Select ZEE5.
Check whether an upgrade option is available.
Method 6: Update the ZEE5 App
Open Google Play Store or Apple App Store.
Search for ZEE5.
Tap Update if available.
Restart the app.
Try upgrading again.
Method 7: Sign Out and Sign In Again
Open ZEE5.
Open Profile.
Tap Sign Out.
Close the app completely.
Reopen ZEE5.
Sign in again.
Attempt the upgrade.
Method 8: Upgrade Through the ZEE5 Website
If the app is not working, try the website version.
Open Chrome, Edge, Firefox, or Safari.
Visit the ZEE5 website.
Sign in to your account.
Open My Account.
Open Manage Subscription.
Select the desired plan.
Complete the payment.
Method 9: Fix UPI Option Not Showing
Update your UPI app.
Ensure your bank account is active.
Switch between Wi-Fi and mobile data.
Refresh the payment page.
Try another browser.
Reopen ZEE5 and check again.
Some payment methods may only appear for specific users, plans, or promotional offers.
Method 10: Clear ZEE5 App Cache (Android)
Open Settings.
Open Apps.
Select ZEE5.
Open Storage.
Tap Clear Cache.
Reopen the app.
Try upgrading again.
Method 11: Clear Browser Cache (Laptop)
Open your browser.
Open Settings.
Open Privacy & Security.
Select Clear Browsing Data.
Clear cache and cookies.
Restart the browser.
Sign in to ZEE5 again.
Method 12: Wait and Try Again Later
Sometimes the issue is caused by temporary ZEE5 server problems, payment gateway maintenance, or heavy traffic during FIFA World Cup 2026 streaming periods.
Wait a few hours.
Reopen ZEE5.
Try upgrading again.
Common Problems and Fixes
Upgrade button not working
Sign out and sign in again.
Try the website version.
Payment failed
Try another payment method.
Disable VPN.
Verify sufficient balance.
UPI option not showing
Refresh the payment page.
Update your UPI app.
Try another internet connection.
Discount not applying
Confirm that the offer is still active.
Verify eligibility requirements.
Try another device.
Subscription not updated after payment
Wait a few minutes.
Refresh your account page.
Sign out and sign back in.
Disclaimer
We are not responsible for any plan purchases, subscription charges, money debited, or additional charges made by Google Pay, Apple, ZEE5, or any other payment service. This guide is provided only to help users fix upgrade-related issues. Please carefully follow the on-screen instructions, as options and interfaces may change over time. We do not guarantee that any discount, offer, upgrade method, or promotional pricing will work for all users, all plans, or in the future.
